Charter Conveyancing, 33/50-56 Sanders Street, Upper Mount Gravatt

Reviews

• Melissa Hawira

  30.10.2018
  ★ ★ ☆ ☆ ☆
  I read these glossy reviews before going through this company, so felt confident with my decision. But through the process of buying this (second) house, I am a bit disappointed.
  
  The good part is that dealing with Brad and Suzy on the phone is a pleasure.. if you can get hold of them. Through different points of the purchase, I left over half a dozen messages for them to call me back and I never had any response. Even emailing them was very hard to get a response.
  
  I had to constantly chase to get any sort of confirmation that something had been done and even getting the forms was something that they forgot to send me when they should have. I also emailed Suzy twice before settlement to advise her the deposit balance had been paid into their account and requested her confirmation. The contract settled over a week ago and so far I have still not yet heard back. My partner phoned Brad just before settlement who did confirm over the phone they received our money and he said he would be in contact with us when settlement happens and we still have not had any contact from him either. I have not received any final receipts or confirmation that settlement went through and that was 8 days ago.
  
  This company is the right price and when you can get them on the phone they are polite and helpful. But I would have rather paid the extra to not have to chase them constantly. I really wish my experience was as great as the other people on here have reported. Maybe my partner and I were just the unlucky ones.
• Amy Croll

  24.08.2018
  ★ ★ ★ ★ ★
  The buying and selling of a property can be an extremely stressful time. I believe our amazing experience of selling our place and buying our family home was made easier and much more pleasant by the great team at Charter Coveyancing.
  
  Our real estate agent suggested Brad and his team at Charter and we couldn't have been happier with the service they provided. We had no idea where to start looking for conveyancing, and as it turned out, the recommendation couldn't have been better.
  
  I had so many questions through the whole process and not once was I made to feel like a nuisance or silly for asking. The team fielded my questions with a smile and a friendly word and everything was dealt with in a timely and professional manner.
  
  The paperwork was made easy, even for someone with no previous experience with the task of selling and buying property. Brad explained all aspects of the paperwork and spent time going through everything with us until we were satisfied everything was in order.
  
  I cannot recommend this business highly enough. Professional, friendly and knowledgeable people and a very welcoming atmosphere. Thank you Charter Conveyancing for all your help.

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